FREQUENTLY ASKED QUESTIONS
TICKETING
All tickets to performances at HMT are sold through our official ticketing partner, Ticketek. Her Majesty’s Theatre does not hold your ticketing information at the venue.
On performance dates, Ticketek will operate a Box Office at the Ticketek outlet on Exhibition St (30 metres from the main Theatre entrance). This Box Office Outlet will open two hours prior to the commencement of each performance.
For all ticketing enquiries or to purchase tickets please visit ticketek.com.au or call them on 1300 795 012
OFFICIAL HMT TICKETS
The Authorised ticket sellers for Events at Her Majesty’s Theatre are Ticketek and Her Majesty’s Theatre.
Please be advised, Her Majesty’s Theatre has NO obligation to honour tickets purchased via unauthorised re-sellers.
If you attend an Event at Her Majesty’s Theatre with a ticket purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar, you may be refused entry to the Event.
UNAUTHORISED RESELLERS – The facts about Resale Tickets and Scalping
For comprehensive information about resale ticket scams and scalping, or if you with to lodge a complaint against an Unauthorised Reseller.
ATTENDING THE THEATRE
Her Majesty’s Theatre has a special offer if you PREBOOK with Secure Parking, 59 Lonsdale St, Melbourne. At the end of the booking process enter the promo code; HMT2024 for weeknights after 4pm, HMTMATINEE for Wednesdays from midday to midnight, and HMT2024WKND for all day weekends. You must book online and pay BEFORE arriving at the Parking Station.
There are disabled parking bays on the street in the following locations:
168 Exhibition St (between Little Bourke and Bourke Streets, heading south, approx. 75 metres from HMT). There are two bays with a two hour time limit.
Little Bourke St (just off Spring St, heading west, beside the Princess Theatre, one block from HMT). There are two bays with a three hour time limit to 7:30pm then unrestricted.
131 Lonsdale St (between Exhibition and Russell Streets, heading west, one block from HMT). There is one bay with a two hour time limit.
Spring St (just north of the Lonsdale St intersection, heading north, outside the Casselden Place Government Offices, a little more than one block from HMT). There are two bays with a two hour time limit.
The main doors and Box Office at HMT open two (2) hours prior to the start of each performance.
During that time you are free to collect your tickets, buy a programme and enjoy a beverage or something to eat at one of our bars, and soak up the atmosphere of the theatre.
The Auditorium doors will usually open 30 minutes prior to the start of the performance. Your tickets will be scanned at the Door indicated on your ticket and you will be shown to your seats by one of our friendly ushers.
The performance will generally start on time and lock out periods may apply, so we recommend you arrive with enough time to find your seats and get comfortable.
Due to the nature of live performance, trying to find your way to your seat once a show has started can disrupt both the audience and the performers on stage. Therefore, most performances have a lockout period which restricts anybody from entering the auditorium until a suitable break in the performance.
The performance is streamed live onto screens in the foyers to ensure that you don’t miss any of the action.
No. All shows performed at HMT are protected by stringent copyright laws and taking still photos, video and audio recordings is a direct violation of these laws.
Most productions at HMT will have programmes and souvenir items available for purchase from one hour before each performance. You can also make your purchase at interval and after the final curtain.
Packaged foods and cold drinks purchased at any of our theatre bars can be taken into the auditorium during the performance. Please be sure to get a plastic cup from the bars or ushers before entering the auditorium.
Hot drinks, glass and unpackaged foods will not be admitted into the auditorium.
THEATRE FACILITIES
No, unfortunately not. Therefore we recommend that patrons do not bring bags larger than a regular sized handbag or small backpack to the theatre.
Yes. There is a baby change table installed in the Disabled Toilet, in the vestibule off the Stalls Foyer.
No. As a heritage listed building it is vital that we maintain the history and grandeur of the theatre as it appeared when it was first built. Therefore, unfortunately we are not able to install a lift.
Seating in the Dress Circle and Grand Circle is accessible via the Grand Staircase in the foyer. If you have difficulty climbing stairs, please ensure that you purchase tickets in the Stalls.
Yes. HMT has a limited number of booster seat cushions for smaller children.
These cannot be reserved so if you would like to request one for your child we recommend that you arrive at the theatre early to ensure you don’t miss out.
Just talk to one of our friendly ushers when you enter the Auditorium.
Yes. Wheelchair access is via the left most doors of the main theatre entrance on Exhibition Street and a disabled toilet is located in the vestibule off the Stalls foyer, near the Male Restrooms.
There is space allocated to leaving walking frames and wheelchairs (if you are able to transfer into your assigned seat) and the ushers will return them to you at the interval and end of the performance.
As there is no lift at HMT we strongly recommend that any patrons with mobility concerns purchase tickets in the Stalls.
Patrons requiring a wheelchair position, aisle seat or special assistance should always book in advance to ensure availability by calling the Ticketek Special Needs number on (03) 9662 9571.
Trained St John Ambulance First Aid volunteers are in attendance for every performance at HMT.
Her Majesty’s Theatre use a smartphone app called Listen EVERYWHERE. This free app can be downloaded to a compatible smartphone device in advance. The venue can also provide devices with the app installed for patrons use (earphones also provided). Patrons will need to provide a form of ID (Driver Licence, Learner Permit, Student ID, Proof of Age Card) to sign out a device.
